Last update: February 11, 2025
Squadra has been concerned about customer and user privacy for almost 9 years, long before it became fashionable, politically correct or legally binding to take such a stance. We ask for as little information as possible and only collect what we feel is necessary to conduct business, or for the specific transaction in question. We let our customers know what information we have about them and give them the option to cancel certain commitments.
This Privacy Policy applies to all of the Squadra websites that link to this Privacy Policy. It also applies to the products and services Squadra offers. This Privacy Policy is divided into three parts:
This section deals with the way Squadra collects and uses information about visitors to the website, potential customers, users of products and services of Squadra, and others who contact Squadra through forms or email addresses published on or linked to our websites.
This section deals with how Squadra handles data that you entrust to Squadra when you use our products and services, or when you share personal or confidential information with us when requesting customer support.
This section covers topics relevant to both Part I and Part II, and other general topics such as the security commitments of Squadra and how we will notify you when we change this Privacy Policy.
What information does Squadra collect?
We only collect information about you if we need it for a legitimate purpose. Squadra will only have information about you if (a) you have provided the information yourself, (b) Squadra has collected the information automatically, or (c) Squadra has obtained the information from a third party. Below, we describe the different scenarios that fall under each of these three categories and the information that is collected in each category.
Information you provide to us:
Information that we collect automatically:
Information we collect from third parties
In addition to the purposes listed above, we may use your information for the following purposes:
Purposes for using information In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal bases for collecting and using information Legal processing bases applicable to Squadra: When we process your personal data, we have a basis for doing so. Most of our information collection and processing activities are usually based on (i) contractual necessity, (ii) one or more legitimate interests of Squadra or a third party that do not outweigh your data protection interests, or (iii) your consent. Sometimes, we are required by law to collect your data, or we need your personal data to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this does not affect processing that has already taken place.
Notification of legitimate interests: When we invoke legitimate interests as a legal basis and these legitimate interests are not specified above, we will clearly explain to you what these legitimate interests are at the time we collect your information.
Your choice in the use of information
Opt out of non-essential electronic communications: You may opt-out of receiving newsletters and other non-essential communications by using the ‘unsubscribe’ function included in all such communications. You will, however, continue to receive notices and essential transaction emails.
Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
With whom do we share your information?
We do not sell personal information. We share your information only in the ways described in this Privacy Policy, and only with parties who have taken appropriate confidentiality and security measures. The parties that process personal data on our or your behalf are:
Employees and independent contractors: Employees and independent contractors of all Squadra entities have access to the information covered by Part I on a “need-to-know” basis. We require all employees and independent contractors of Squadra entities to comply with this Privacy Policy for the personal information we share with them.
Third-party service providers: We may need to share your personal information and aggregated or identified information with external service providers that we engage with, such as marketing and advertising partners, event organisers, web analytics providers, and payment processors.
These service providers are authorized to use your personal information only as necessary to provide these services to us.
Resale partners: We may share your personal data with our authorised resale partners in your region for the sole purpose of contacting you about products you have downloaded or services you have signed up for. We will give you an option to opt-out of further co-operation with that partner.
Other cases: Other scenarios in which we may share the same information covered in Parts I and II are described in Part III.
If you are located in the European Economic Area (EEA), you have the following rights with regard to the information Squadra stores about you. Squadra undertakes to provide you with the same rights, regardless of where you live.
Right to access: You have the right to access (and, if necessary, obtain a copy) of the categories of personal information we store about you, including the source of the information, the purpose and period of processing, and the persons to whom the information is disclosed.
Right to rectification: You have the right to update the information we hold about you or to correct any inaccuracies. Based on the purpose for which we use your information, you may instruct us to include additional information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer needed for the purpose for which it was originally collected.
Right to restrict processing: You may also have the right to request that we restrict the use of your data in certain circumstances, for example, if you have objected to our use of your data but we need to verify whether we have compelling legitimate grounds to use it.
Right to data portability: You have the right to transfer your data to a third party in a structured, commonly used and machine-readable format in circumstances where the data is processed with your consent or by automated means.
Right to object: You have the right to object in certain circumstances to the use of your information, such as the use of your personal information for direct marketing.
Right to lodge a complaint: You have the right to lodge a complaint with the appropriate supervisory authority if you have a grievance against the way we collect, use or share your information. In the Netherlands, you can lodge a complaint with the Dutch Data Protection Authority.
If you have contacted us, we will keep the information for as long as is necessary for this contact or for up to 6 months after we last had contact with you, because we want to be sure that we have dealt with your question or complaint properly.
If you have subscribed to our newsletter, we will keep your data until you unsubscribe from the newsletter.
In the context of the services we provide, we store your personal data for up to 2 years after the service has ended. We store some data longer, based on the statutory retention period.
We will store information relating to application processes for up to 12 months after the position has been filled. If you give us permission to do so, we will save your application data for a longer period.
Sometimes we may store your information longer, as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate reason to process your information, we will delete or anonymise your information from our active databases. We will also store the information securely and isolate it from further processing on backup drives until deletion is possible.
Information provided in connection with services: You may entrust information that you or your organisation (“you”) manage to Squadra, in connection with the use of our services or the request for technical support for our products. This includes information about your customers and your employees (if you are a data controller) or data that you store and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared with us as part of a request for technical support or other services.
We recognise that you are the owner of your Service Data. We offer you full control of your Service Data by allowing you to (i) access your Service Data, (ii) share your Service Data through supported third party integrations, and (iii) request the export or deletion of your Service Data.
We process your service data when you give us instructions via the various modules of our services. For example, when you send inputs via Squadra, we use this data to provide the requested services and complete the request.
Squadra and third-party sub-processors: In order to provide services and technical support for our product, the contracting entity engages with other entities and third parties within Squadra.
Employees and independent contractors: We may grant access to your service data to our employees and individuals who are involved in providing the services as independent contractors of the Squadra (collectively, our “employees”) so that they can identify, analyse and resolve errors. We ensure that the access of our employees to your service data is limited to specific individuals. Our employees also have access to data you intentionally share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within Squadra.
Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Entering into a cooperation can enable other employees to view all or part of your profile data.
Other cases: Other scenarios in which we may share information that is common to information covered in Parts I and II are described in Part III.
We retain the data in your account for as long as you choose to use the Squadra services. When you terminate your Squadra service, your data will either be removed directly or is eventually deleted from the active database during the next clean-up that takes place once every 12 months. The data deleted from the active database will be deleted from the backups after 3 months.
If you believe that we are storing, using or processing your data on behalf of one of our customers, please contact the customer to access, correct, delete, limit or object to the processing of your personal data, or to export it. We will support our customer to comply with your request within a reasonable time.
We can share your personal information and service data within Squadra if that is necessary for high quality services. By accessing or using our products and services or otherwise providing us with personal information or service data, you consent to the processing, transfer and storage of your personal information or service data within the European Economic Area (EEA).
In order to provide its services, Squadra may provide your personal data to parties established outside the European Economic Area (EEA). Squadra will only do this if there is an adequate level of protection for the processing of personal data. This means, for example, that we use a model agreement of the European Commission or that we make agreements regarding the handling of personal data.
To enable you to comply with the data protection obligations under the General Data Protection Regulation, we are prepared to sign a Data Protection Agreement (DPA) based on standard contractual clauses. You can request a DPA from Squadra at info@Squadra.nl. Once we have received your request, we will send you the DPA so you can sign it.
Some pages of our websites may contain links to websites that are not covered by this Privacy Policy. If you provide your personal information to one of these third party sites, your personal information will be subject to their Privacy Policy. As a safety measure, we recommend that you do not share any personal information with these third parties unless you have reviewed their Privacy Policy and have been assured of their privacy practices.
We may be required by law to retain or disclose your personal information and service data to comply with applicable laws, regulations, legal processes, or governmental requests, including meetingnational security requirements.
We may disclose personal information and service data to a third party when we believe such disclosure is necessary to prevent fraud, investigate suspected illegal activities, enforce our agreements or policies, or protect the safety of our users.
In the unlikely event that we sell our business or are acquired or merged, we will ensure that the acquiring entity is legally bound to fulfil our obligations to you. We will notify you of any change in ownership or use of your personal information and service details by email or by prominent notice on our website. We will also notify you of any choices you may have regarding your Personal Information and Service Data.
We make every effort, including periodic reviews, to ensure that the personal information you provide to us is used in accordance with this Privacy Policy. If you have any concerns about our compliance with this Privacy Policy or how your personal information is used, please write to us at info@Squadra.nl. We will contact you and, if necessary, coordinate with the appropriate regulatory authorities to effectively address your concerns.
We may change the Privacy Policy at any time. If we make material changes to the Privacy Policy that affect your rights, you will be notified of the changes by email to your primary email address at least 30 days in advance. If you believe that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by emailing us within 30 days. You will not receive email notification of minor changes to the Privacy Policy.